SHIPPING & RETURNS

Ordering

To place an order just make your selection, fill your shopping cart and check out, or call us at 703.354.2110 or 800.357.2110 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation:  After placing your order you will be sent two order confirmations via e-mail; one informing you that AnnSandra received your order, and the second informing you that your order shipped.

Return Policy

We will gladly accept your return if it is within our return guidelines, just notify us first. Call customer service at 703.354.2110 or 800.357.2110 or email us at info@annsandra.com to obtain authorization for return. Returns without authorization are subject to refusal.

A full refund will be issued to the purchaser for merchandise returned within 30 days of receipt of merchandise.  

Only merchandise purchased from AnnSandra will be accepted for return. No credit will be issued for "as is" or sale merchandise, engraved merchandise, special order merchandise or out of stock merchandise.

Merchandise must be returned to AnnSandra, 4417 John Marr Drive, Annandale, VA 22003 and marked “Attn: Return Department”. All items must be insured for the full value.

Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition, and is unaltered in any way. A check will be issued for all cash refunds. All credit card refunds will be given in the form of the original payment. All credits or refunds will be issued less shipping and handling.

A store credit shall be applied only to the cost of the merchandise and tax. Shipping is not included in the store credit issued.

Unfortunately, special orders and final sale items cannot be returned.

Gifts can be returned for exchange only.